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Problems with an order

For buyers · Order issue

Start with the seller: every store has a Message button, and order questions are usually fastest to resolve directly. You can cancel an order yourself from the order page while it's still early in preparation.

When to contact us

If the seller isn't responding, a payment looks wrong, or you paid by e-Transfer and it was never confirmed, open the order and use Report a problem. That sends the order details straight to the QuickQuick team so we can step in.